Welcome to Gyanalaya Educational Services Private Limited. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details.
• Payment Information: Credit/debit card details, billing address, and other payment-related information.
• Usage Information: Information about how you use our services, including your IP address, browser type, and operating system.
• Cookies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services.
• To process your payments and manage your subscriptions.
• To communicate with you about your account and our services.
• To personalize your experience on our website.
• To comply with legal obligations.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• With your consent.
• With service providers who help us operate our business.
• To comply with legal obligations.
• To protect our rights and property.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

5. Your Rights

You have the following rights regarding your information:

• Access: You can request access to your information.
• Correction: You can request correction of inaccurate information.
• Deletion: You can request deletion of your information.
• Objection: You can object to the processing of your information.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: infogyanalaya@gmail.com

Address: Gyanalaya Educational Services Private Limited, Ward No-17, Suratganj, Madhubani, Bihar, India - 324005

8. Payment Terms

These Payment Terms are to be read in conjunction with the Terms and Conditions of Use issued by GYANALAYA Educational Services Private Limited. Any terms capitalized but not defined herein shall have the meaning provided to such terms in the Terms and Conditions of Use.

These Payment Terms apply to purchases made via our website. For users of our Services on our app offerings on the App Store or the Play Store, please visit our Website to manage your account. You may be additionally subject to the terms and conditions of the App Store or Play Store, as the case may be.

By clicking the link you will be redirected to the website of the third party for the purpose of online course fee payment or Sponsorship fee payment. All payments in respect of the Services through the Platform shall be made to Gyanalaya Educational Services Private Limited through such third party website. The third party website is not owned or controlled by GYANALAYA Educational Services Pvt. Ltd. and contents thereof are not sponsored, endorsed or approved by the institute. GYANALAYA Educational Services Pvt. Ltd. does not vouch or guarantee or take any responsibility for any of the contents of the said website including transactions, product, services or other items offered through the website. You will access this site solely for the purpose of online payment of course fee/Sponsorship fee and you acknowledge that any reliance on any opinion, advice, statement, memorandum, or information available on the site shall be at your sole risk and consequences.

The modes of payments available to you are, amongst others, credit card, debit card, net banking, UPI. The information on security of these payment methods, along with the information on any fees or charges payable by you, charge back options (if any), will be provided to you by the third-party payment gateway provider. The contact details of the third-party payment gateway provider is – Razorpay Software Private Limited Address: No. 22, 1st Floor, SJR Cyber, Laskar-Hosur Road, Adugodi, Bangalore- 560030. Phone:1800 123 1272 e-Mail:https://razorpay.com/support/#request

GYANALAYA Educational Services Pvt. Ltd. and its branches, employees, officers, directors and other associates shall not be liable for any loss, claim or damage whatsoever including:

• Any deficiency in the service of such third party websites;
• Any consequences of error or failure of internet connection, equipment, hardware or software used to access the third party website through this link;
• Slowdown or breakdown of third party website for any reason;
• Any interception, "hacking" or other unauthorized access to information provided by a user of this service;
• Liability for a payment not reaching the correct institute account due to you quoting an incorrect account number or incorrect personal details
• Liability if payment is refused or declined by the credit/debit card supplier for any reason, or the third-party wallet does not contain sufficient funds to complete the transaction. If the card supplier declines payment, the institute is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
• Circumstances beyond GYANALAYA Educational Services Pvt. Ltd.’s control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction
• GYANALAYA Educational Services Pvt. Ltd. is not directly involved in the online payment but through service provider. Thus, we shall not be responsible in any case until the full dues payable by student or parent is credited in to the bank account of the institute.

Upon completing an Online Service, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct. The transaction shall be deemed binding at the time the confirmation screen is displayed. You should print the transaction confirmation for future reference and your files. GYANALAYA Educational Services Pvt. Ltd. shall have no accountability for transactions which are incorrect as a result of inaccurate data entry in the course of providing Online Services or for loss of data or information caused by factors outside of institute's control.

In order to make payments online, you undertake to use a valid payment card or bank details or third-party wallets or details required for any other mode of payment (Payment Details) with the authority to use the same, to have sufficient funds or credit available to complete the payment on the Website in good standing. These Payment Details will be provided by you to our third-party payment gateway providers and will be governed by such payment gateway providers’ terms and policies. By providing the Payment Details, you represent, warrant, and covenant that:

• You are legally authorized to provide such Payment Details;
• You are legally authorized to perform payments using such Payment Details; and
• Such action does not violate the terms and conditions applicable to your use of such Payment Details or applicable law.

The payment receipt for completion of a transaction shall be made available to you on the Platform and also sent to your registered email address.

We reserve the right to amend the Payment Terms at any time without prior notice, which shall be updated on this page, regularly, so that you are always aware of the latest developments in the Platform. The date at the top of this page indicates when these Payment Terms were last updated. In case of any changes or updates, we shall endeavor to notify the User of such changes at the earliest, and notify about all material changes. By clicking ‘I Agree’ or ‘I Accept’, or using the Platform or availing Services, you agree to be bound by these changes.

9. (Offline + Online) Subscription and Access Terms

1. Except as set out in the provisions of the subscription model available on the Platform, no additional study materials will be provided by GYANALAYA.

2. Upon receipt of a confirmation e-mail from Us, the User will be notified when he/she (only if you are a Subscribed User/Sponsor) have access to online purchased services as well as time table for the offline lectures, and for the length of time such access will be made available to the Subscribed User, subject however to Our absolute right to suspend or terminate access in accordance with these Terms of Use.

3. A tentative or confirmed subscription received is personal to Tentative or Subscribed User and he/she shall not transfer or share the right to access the Study Material or further sell the subscription or allow access to the subscription to any other person for consideration or otherwise. Such acts will be construed as contrary to These Terms of Use and in such a situation we reserve the right to suspend or terminate access to User account, with or without prior notice and solely at Our discretion.

10. System Requirements

1. Please note that it is Your responsibility to check that the computer or device You plan to use to access the subscription is compatible with the minimum specification requirement that relates to the subscription You are opting for. You acknowledge and accept that We cannot be held responsible for any technical problems (including but not limited to playback of video content) with any systems, computers or devices You encounter following the commencement of the subscription.

2. Please find below the Minimum System Requirements for using our Platform:

• (a) Android 5.1 - Non-rooted - DRM supported devices
• (b) iOS 11 - Non-jailbroken

3. We recommend the Latest version of Chrome. Other browsers may or may not be supported.

4. Please find below the Minimum Internet Speed requirement for using our Platform:

• (a) For Videos = 0.8Mbps
• (b) For other Services = 0.2Mbps

5. Please find below the Recommended Internet Speed for using our Platform:

• (a) For Videos = 0.8Mbps
• (b) For other Services = 0.2Mbps

6. Please note that the above mentioned has been derived based on User experience and is not conclusive or a guarantee that if the above-mentioned criteria is fulfilled, the Platform would work in the like manner. Other unforeseeable circumstances too must be considered while using the services on the Platform.

11. Modifications to Subscription

1. We reserve the right to make modifications, enhancements or issue clarifications (for example, clarification of doubt, interactive sessions) to the subscription, including but not limited to changes in Services, number of Services available, pricing and validity of Subscription duration.

2. When We make such changes, We may or may not notify the User of the same and the User will be bound by such modifications, enhancement, changes and amendments, as the case may be.

3. We have complete discretion to update the same with time, as We deem fit and cannot be challenged by the User at any time.

4. We do not guarantee that the contents or features of the previous versions would be made available post the launch of the new edition.

12. Technical Support and Access

1. We do not warrant uninterrupted or error-free operation of the subscription.

2. We are not obliged to offer the User any technical support in relation to his/her subscription other than the specific support that has been included as part of the subscription plan which he/she has opted for.

3. You also accept and acknowledge that We cannot be held responsible for any delay or disruptions to your subscription as a result of such suspension or any of the following but not limited to:

• the operation of the internet and the World Wide Web, including but not limited to viruses;
• any firewall restrictions that have been placed on your network or the computer You are using to access the Services;
• failures of telecommunications links and equipment;
• updated browser issues;
• DRM protocols preventing playback of media; or
• not meeting standards any of the minimum system requirements as defined in Clause 10.

13. Disclaimer

1. We shall not be liable for any interference, virus, hacking, or any such consequence, caused by any network or internet service providers and failure of device manufacturers to support DRM protocols.

2. User acknowledges and agrees that the suggestions and recommendation provided by Us on the Platform, are only suggestions, and he/she may comply with them at his/her choice and option.

3. The Website, the Services, and any content or information therein are provided "as is" without warranty of any kind, either express or implied, including without limitation, any implied warranties regarding suitability of information for a particular purpose, or non-infringement. Company does not warrant, and hereby disclaims any warranties, either express or implied, with respect to the accuracy, adequacy or completeness of the content of the Website. Company does not warrant that the Website will operate in an uninterrupted or error-free manner or that the Website is free of viruses or other harmful components.

4. Without limiting the foregoing, the Company does not warrant that the content made available on the Website, your access to the Website, or your ability to upload, modify, update, transmit and/or receive the information from or through the Website will not experience outages or otherwise be uninterrupted, timely, secure or error-free.

5. You expressly release Company and where applicable its trustees, officers, employees, authorized representatives and agents and representatives from any cost, damage, liability or other consequence of any use of the Platform by You.

6. We will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any causes which is beyond Our reasonable control.

7. SUBJECT TO APPLICABLE LAWS, IN NO EVENT WILL THE COMPANY OR ITS EMPLOYEES’, OR ITS AGENTS’, PARTNERS, AND CONTRACTORS’, AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE AFORESAID SERVICES TO YOU, WHETHER IN CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE, EXCEED THE PAYMENTS ACTUALLY RECEIVED AND RETAINED BY THE COMPANY FROM YOU, FOR ANY AND ALL CAUSES OF ACTION BROUGHT BY YOU OR YOUR AGENTS. IN THE EVENT THAT YOU ARE NOT A SUBSCRIBED USER, THE COMPANY WILL NOT BE LIABLE TO YOU UNDER ANY CIRCUMSTANCES.

8. In no event shall Company be liable to the User and any third party, for any loss of profits (anticipated or real), loss of reputation, loss of data, or any direct, indirect, special, incidental, consequential, punitive, tort or other damages, however caused, whether or not it has been advised of the possibility of such damages.

9. The Platform and Services are intended to be used within the jurisdiction of India only. Those who access or use the Platform from other jurisdictions do so at their own volition and are responsible for compliance with local law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, in certain jurisdictions, some of the above limitations of liability may not apply to You, nevertheless, all other provisions of these Terms remain in full force and effect.

14. Data protection

1. We will process the information that We receive from User or otherwise hold about the said User in accordance with these Terms of Use and the Privacy Policy. The User consents to the use by Us of such information in accordance with these Terms of Use and GYANALAYA Privacy Policy.

2. We are not responsible to the User for any data that he/she loses either (a) as a result of accessing the tutorial, or (b) as a result of accessing Study Materials, or (c) otherwise during the course of subscription. It is your responsibility to ensure that you regularly save and back up (i) all data which the User hold on the device from which user is are accessing the Services and (ii) all data that the User is inputting when completing a study module being offered.

15. GYANALAYA No Sharing Fair Usage Policy

1. An GYANALAYA account is meant to be used by only one User.

2. Sharing the GYANALAYA account credentials for both personal use or commercial purposes will result in account blockage without prior notice or warning. We reserve the right to do so.

We will track a number of parameters to assess and identify any form of sharing or unauthorized access.

If a violation of this policy is identified the same would amount to the substantial breach of the said Terms of Use and the Company would have all the rights to take any legal action as provided under the law of the land, including but not limited to termination/blocking your account permanently without any prior notice to you.

16. User Generated Content

User agrees that he/she shall not use the services or the Platform in order to host, display, upload, modify, publish, transmit, update, distribute, share, store material that:

• is in violation of any applicable law or regulation;
• infringes any patent, copyright, trademark, trade secret or other intellectual property or proprietary rights of others or violate the privacy, publicity or other personal rights of others;
• that belongs to another person and to which the user does not have any right;
• is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
• that is harmful to child;
• deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
• that impersonates another person or entity;
• that contains software viruses, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource or GYANALAYA or the Company’s ability to deliver Services or otherwise; or
• threatens the unity, integrity, defense, security or sovereignty of India and any other countries, friendly relations with foreign states or of public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or insulting any other nation.

17. Termination or Suspension

If there is a suspicion of untoward or illegal activity, We may suspend your account immediately, or debar all future access by You to the Platform, or cancel your Subscription or take any action as you deem fit. The circumstances under which we may do so may include, but shall not be limited to, the following:

• If found suspicious (High/ Suspicious Activity)
• Usage of Rooted/ Jailbroken Devices, Emulators, ChromeCast, Android TV, Amazon Fire, Samsung Dex, Cloned APK's, Chrome books
• TV/ Smart TV/ Apple TV or any other virtual machines.
• Screen Casting, Screen Recording, Screen Mirroring, Downloading Videos out of Platform,
• Using a camera, phone or any other device to record any Platform content
• Sharing GYANALAYA content in any form on Social Media or any other Network (including images, document, screen grabs or PDF's).
• Sharing GYANALAYA Accounts Credentials with anyone.
• Usage of Multiple Devices (Other than upto to Two Devices for Personal Use)
• Abusing or making any disparaging remarks regarding GYANALAYA and GYANALAYA Faculty.
• Selling or attempting to sell GYANALAYA Pro Accounts and contents on GYANALAYA

18. Preservation/Disclosure

You acknowledge, consent, and agree that GYANALAYA may access, preserve, and disclose User account information if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to:

• comply with legal process nationally or internationally;
• enforce this Terms of Use;
• respond to claims that any content violates the rights of third-parties;
• protect the rights, property, or personal safety of GYANALAYA, its subscribers, and the public;
• pursuant to the terms of the Privacy Policy, reach the User for marketing or promotional purposes through any channel.

19. Proprietary and Intellectual Property Rights

1. All materials on Platform, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software, notes (soft and hard copies) Study Materials, and any and all other elements (collectively referred to as “Material”) are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Us. The unauthorized copying, modification, use or publication of the Material is strictly prohibited.

2. We provide You with a single limited license to use and access the Platform and Materials hosted as part of the subscribed Services on devices which We have permitted access at the time of Your subscription to the Services for the limited purpose of accessing the tutorial or associated Study Materials online. The license is specifically personal, revocable, non-commercial, non-transferable, and non-exclusive. All content on the Platform, which is including, but not limited to, designs, text, graphics, images, information, logos, button icons, software, audio or video files, any other offline lectures, and similar content are the exclusive and sole property of Us, the Company.

3. All material on the Platform, including images, illustrations, audio clips, video clips and third-party licensed images are protected by copyrights, trademarks and other intellectual property rights. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means, whether directly or indirectly and You must not assist any other person to do so.

4. You may not add, delete, distort, or otherwise modify the Material. Any unauthorized attempt to modify any Material, to defeat or circumvent any security features, or to utilize the Platform or any part of the Material for any purpose other than its intended purposes is strictly prohibited, and such actions will be considered as violation of the Terms of Use and will result in immediate account blockage or any such action the We deem fit.

5. At all times, We and/or Our licensors, remain the owner of the intellectual property in the tutorial, and the study materials. No Course and/or Study Materials nor any part thereof may be reproduced, stored in a retrieval system or transmitted any form or by any means without the prior written permission of Us.

6. User shall not, directly or indirectly, cut, copy, duplicate, decompile, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any content, information, Material, software or any part of the Platform. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Platform is not permitted.

7. You shall not either as a User, Tentative Subscribed User or as a Subscribed User, use the Platform to either directly or indirectly, either alone or with another third party disassemble, reverse engineer or decompile any part or whole of the Platform in order to get access or attempt to get access to the underlying software, source or proprietary technology which enables the Services or other functionalities of the Platform or do anything with an intent to create derivative works or competing platforms that provide same or similar services.

8. User shall not either directly or through other third parties take, duplicate, post, publish, transmit or otherwise make available any of the Study Material or video tutorials or record the offline lectures on any other medium. Furthermore, the User undertakes not to use, display, mirror or frame the Platform or any individual element within the Platform.

9. User shall not copy or record or make any attempt to copy or record part or whole of the Services or use the Services for further distribution in any mode so as to commercially benefit or attempt to commercially benefit from the Material or engage in any form of piracy.

10. As part of anti-piracy efforts, any software deployed by the Company may contain security mechanisms intended to detect the illegal use or distribution of Materials and content on the Platform and collect and transmit data relating to such illegal copies to the Company.

11. User shall promptly report to Company any suspected counterfeiting, piracy or other intellectual property infringement in computer programs, software, or any Materials or content owned by the Company, its affiliates and/or licensors as soon as the User becomes aware of the same, and shall cooperate with the Company in the investigation of any party suspected of these activities.

12. Any violation of this clause shall amount to a material breach of the said Terms of Use and the Company shall have all the rights to take any legal action as provided under the law of the land. It is expressly acknowledged by the User that their liability in relation to such breach shall be unlimited.

20. Terms and Termination

1. This Agreement shall remain in full force and effect for so long as You, the User, use the Platform. You may terminate your subscription at any time, for any reason, by contacting the Support channels. We, however, do not offer any refunds because of Your termination or discontinuation of the Services. Any termination or Subscription modifications initiated by You is subject to the Company Policy.

2. We reserve the right to terminate, modify, edit, delete, suspend, or discontinue, temporarily or permanently, the Service or Platform (or any portion thereof) with or without notice, including for the reasons set out under these Terms of Use. You agree that we will not be liable to You or to any third party for any such termination, modification, editing, deletion, suspension, or discontinuance. Without prejudice to the foregoing, Your account or Your access to the Platform maybe terminated immediately, with or without notice to You, and without liability to You, if We believe that You have breached any of covenants, conditions, restrictions or limitations contained in these Terms of Use or the Privacy Policy, or any false or misleading information, or interfered with use of the Platform by others.

21. Indemnity

The User agrees to defend, indemnify and hold Us harmless, Our subsidiaries, affiliates, subcontractors, officers, directors, employees, consultants, representatives and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or expenses (including but not limited to attorneys’ fees and costs) arising from:

• Use of and access to the Platform;
• Third-party claims who rely on User representations to them based on the information made available through Our services;
• Violation of any conditions in the Terms of Use and the Privacy Policy; or
• Violation of any third party right, including without limitation any copyright, property, or privacy right.

22. Additional Terms

1. This Agreement and any rights and licenses granted hereunder, may not be transferred or assigned by You, but may be assigned by Company without restriction.

2. Each provision in these Terms of Use shall be construed separately as between the User and Us. If any part of these Terms of Use is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted, such provision shall apply but with such modification as may be necessary to make it valid and effective.

3. These Terms of Use together with the Privacy Policy, Payment Terms as well as subscription details such as pricing tables and any other legal notices and disclaimers published by GYANALAYA on the Platform, shall constitute the entire agreement between User and Us concerning the Platform and governs your use of the Service and use of the Platform, superseding any prior agreements between User and Us with respect to the subject matter covered in these Terms of Use.

4. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Use remain in full force and effect.

5. These Terms are governed by the laws of India. Any matters arising under these terms shall be subject to the exclusive jurisdiction of courts located in Madhubani, Bihar.

6. For any grievances or disputes you may want to report, please contact our grievance officer [Vijay Kumar], [Grievance Officer at [infogyanalaya@gmail.com]. We shall allot you a ticket number through which you can track the status of your complaint.